Frequently Asked Questions
Here at Milk and Honey we value your feedback and are always trying to improve your experience as a valued customer. Below we've answered some questions that other customers frequently ask if you have a potential concern, have a look, you may find it helpful!
1
What sizes do you offer?
Our clothes mainly range from Newborn to 5 years, with occasional stock for premature babies and older children (up to 8 years). We also sell teddy bear t-shirts, subject to availability.
2
Where do you ship?
We currently ship across the UK. Shipping rates and delivery times vary based on your location and chosen shipping method. UK based orders above £15 are eligible for free standard shipping or store collection.
3
How long does shipping take?
For UK orders, standard shipping typically takes up to 7 business days, and express shipping will take 1-2 business days.
4
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking link to follow your package's journey.
5
What is your return policy?
We accept returns within 30 days of purchase for unworn, unwashed items with tags still attached. Gift cards cannot be returned. Please visit our Returns Policy page for full details.
6
How do I make a return or exchange?
To initiate a return or exchange, contact us using the form below with your order number and reason for return. We’ll guide you through the process.
7
Can I cancel or modify my order?
If your order hasn’t been shipped yet, you can cancel or make changes by contacting us using the form below. Once the order is dispatched, we’re unable to make changes.
8
Do you offer discounts or promotions?
Yes, we always a have sales and promotions available. We also offer gift cards!